Spa Policy
Arrival Time
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This
will allow ample time to fill out a client profile necessary to tailor our treatments to your personal
needs.
Cancellation Policy
Scheduled treatments are reserved especially for you. We require 24-hour advance notice in
order to cancel or reschedule most services without a fee. Any changes or cancellations made
after the 24-hour window are subject to a $25.00 fee. For full body appointments, we require a
48-hour notice for any change or cancellation with no charge. Failure to notify our office of any
change or cancellation prior to this 48-hour window is subject to a $50.00 fee. Facial
appointments and laser services that are 45 minutes or longer, based on our system timing, will
also incur a $50.00 fee for no-shows or any same-day cancellation or rescheduling. If your
appointment is not canceled within the required notice period, it will be considered confirmed. If
you are a no-show, you will be charged the full amount of the service(s) booked, which may
include the forfeit of the session(s) in any prepaid package. Please note that any no-show,
same-day cancellation, or same-day rescheduling fee is nonrefundable.
Late Arrival
All spa appointments have been designed to allow appropriate time for full pleasure of each
service. Please be aware that late arrivals have a 10-minute grace period from the scheduled
appointment time. If you anticipate being late, please notify the spa at least 15 minutes before
your appointment time by calling (305) 763-8331. If you arrive within the grace period, your
session will proceed as scheduled, though it may be shortened to accommodate subsequent
appointments. Clients arriving more than 10 minutes late may forfeit their appointment and will
be subject to the same-day cancellation or no-show fee, depending on the type of service
scheduled. We reserve the right to cancel or reschedule appointments in order to remain on time
for all clients. Failure to notify us of a late arrival may be considered a no-show.
Refund/Return Policy
Unused products in their original packaging may be returned within 14 days for a full refund.
Rendered services are final and no refund is provided due to merchant charges. Unused service
charges can be exchanged for other services or products upon availability.
Children and Pets Policy
Children are welcome in our spa but must be accompanied by a parent or guardian at all times.
For their safety, children are not permitted inside treatment rooms due to laser equipment. Pets
are not allowed in the spa under any circumstances. Please note that our front desk and staff
members are not responsible for the supervision of children or pets and will not be held liable for
their safety.
Minors Policy
Clients under 18 years of age must be accompanied by a parent or legal guardian at all times
during their visit. Minors cannot sign consent forms independently; a parent or legal guardian
must review and sign all necessary consent documentation. Additionally, a parent or guardian is
required to be present in the treatment room with the minor during any procedures.
Package Transfer and Exchange Policy
Clients are not permitted to transfer their packages to other areas or services, nor can they share
them with others. If a client wishes to exchange a package, a store credit will be issued for the
value of the unused credits from that package. This store credit can be applied to a new service,
and any difference in cost will need to be paid at the time of the exchange.
Membership Terms
Members are billed monthly and must provide a 30-day written notice to cancel. Unused
monthly sessions expire at the end of each billing cycle and do not roll over. Memberships are
non-transferable and non-refundable. Additional details may be provided in the membership
agreement.
Health Conditions & Contraindications
Please inform us of any health conditions, allergies, medications, or recent procedures prior to
your service. Some treatments may not be recommended for certain medical conditions or while
pregnant.